One of the most challenging tasks for us is the development of risers according to the requirements of our customers in the foundry industry. The two-way structure of the “Sample Request” module ensures transparency and reliability on both sides: ours and that of the customer. Regardless of whether it is an existing riser or a new product: the customer always has all the requirements for the riser and the data for its development at hand – even years later. All project data are kept in one place, the times of gathering of documents such as meeting reports, drawings and e-mails is over.
Your advantages at a glance:
Under “All Tasks”, all tasks to be completed are recorded, assigned and scheduled. This way, no task will be overlooked and completed instead.
Under “Basic Information” our GTP application consultants record the general order data.
Under “Request”, our application consultant enters the requirements for the new riser. Then they will check whether an existing GTP riser matches these requirements. If not, they commission the development of a new riser.
In the first example, we show you the process for requesting a sample of an existing GTP riser.
Under “Evaluation”, the application consultant enters the proposed GTP riser model. They will elaborate on their decision and add requirements for the production process if necessary.
Here the application consultant confirms an existing price or recalculates it. And they note whether the price offer has been accepted by the customer.
In “Sample Management”, the GTP application consultant notes whether the riser is in stock or not. If so, the riser is sent to the customer. If not, the production will be initiated.
Under “Dispatching”, the GTP application consultant documents all the information required for sending the riser.
The application consultant documents the customer’s feedback under “Final Customer Approval”. Either the customer accepts the supplied riser after checking it or rejects it.
The first four points of the sample request process “All Tasks”, “Basic Information”, “Request” and “Evaluation” are identical to those of a sample request for an existing product. Except the application consultant decides that we need to develop a new riser. This is documented under “Evaluation”.
Under “Design”, the application consultant records the data for the new riser and adds the product drawing.
Here, the application consultant enters the calculated price and the weight of the new riser, among other things.
Under “Construction”, the application consultant records all the data and information that the designers need.
Under the four points mentioned, the application consultant or the designer records information on the production process of the riser. In addition, they document whether we successfully produced the riser. If so, they enter all the information required for dispatching your new product.
The application consultant records under “Final Customer Approval” whether the customer accepts or rejects the new riser.
Under “Post Completion”, the application consultant records the information required for producing the newly designed riser in series.
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