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Service & support

Our customers are at the center of everything we do.
We are happy to provide our customers with additional advice, information, and services to help them get the most out of our products.

Our dedicated application engineers assist our customers in order to find the best and most efficient solutions. This could be an existing off-the-shelf product, an adaptation of an existing product, or a specially developed solution. From the initial design through computer simulations, experiments, and evaluations, we will accompany you every step of the way. And at every stage, transparency and speedy exchange of information help to keep the process flowing.

Support consultants

Professional applications engineers

Our team of highly qualified support staff has comprehensive experience in the foundry industry and can give you the advice you need. As well as answering questions about our products and how best to use them, we can advise you on all aspects of castings.

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Individual customer solutions

Flexible production – for one unit or more

We develop individual solutions for our customers where required. The products we develop are created specifically for the purpose. Thanks to our innovative and flexible manufacturing processes and the production machinery we have, we can deliver small production runs or even single risers economically.

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Digital Toolbox

Foundry 4.0

The GTP Schäfer Toolbox is an information network system, which provides and exchanges information between us and our customers. It can be accessed via smartphone, tablet, or PC.
Our online portal allows customers to access the data they need. This includes drawings, simulation data, and other data relating to our products, as well as documentation on samples and changes to our products.

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Data on materials and geometry available in MAGMA

Technical data on material for our products is available in MAGMA from version 5.4. The customer interface also allows you to import information on our riser range using the GTP Toolbox.

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